Updated: October 29, 2020 9:00 AM

Update on Winter term 2021

MyMail

Welcome to MyMail, NorQuest College’s email system for applicants and students.

What you need to know about MyMail:

  • All applicants to NorQuest College are assigned a MyMail account. Your MyMail username and password are sent by email to the personal email account provided on your application.
  • Your username and password are important; you will need them to log in. Keep your MyMail email for your records.
  • MyMail will be used by the college to communicate important information regarding your application status, registration, fees, etc. Ensure that you are checking your MyMail account often so you don’t miss any important information regarding your status as an applicant or student.
  • Use your MyMail account when sending any communications to the college.

MyMail FAQs

What is MyMail and why do I need a MyMail account?

MyMail is NorQuest College's student email system. Your NorQuest email account is a way for you to communicate with NorQuest staff. You will be able to receive important notices from the college and you will also be able to communicate with your instructors through email.

How do I access my MyMail account?

After you apply to NorQuest College you will receive a letter with your username, password and instructions for signing in to MyMail.

  • Go to the MyMail page
  • Click on the Login button
  • Enter your username and password exactly as displayed in your letter.
  • Click on Sign In.
  • You will need to change the temporary password after you log in for the first time. Your new password must have eight characters minimum, one special character (%?!@#), one number and one capital letter. Passphrases are encouraged. View more details.

How can I get help using my MyMail account?

When requesting help, make sure to have your student ID number, home address, and phone number available.

Phone:
780.644.6085

Email
computercommons@norquest.ca

In-Person
Computer Commons, Room 2-111, Singhmar Centre for Learning

I don't have a computer. How am I expected to check my MyMail account?

NorQuest College has computers available for students to check their email. Since the email service is available to you 24 hours a day, you can check your email anywhere you can use a computer that is connected to the Internet, not just at school.

I have forgotten my MyMail username or password. How can I find out what they are?

You can contact Computer Commons. See Question 3 for contact information.

How do I change my MyMail password?

Follow these instructions:

  • Sign in to your MyMail account.
  • Click on your email address at the top, right corner of the MyMail page
  • Click on Account
  • Click on Security in the menu on the left
  • Click on the Change Password button
  • Enter your current password and then your new password*.
  • Click on Save

Note: NorQuest passwords: Eight character minimum, one special character (%?!@#), one number and one capital letter. Passphrases are encouraged.

Do I have to sign out when I am finished using my MyMail account?

It is highly recommended that you log out and close all open browser windows when you finish using your email to protect your personal data. To sign out, click on your email address in the top, right corner of the MyMail page and click the Sign out button.

How much space do I have for storage?

All email accounts have a limit of 7GB.

Can my MyMail account be used for personal use?

Yes.

Can I forward my email from other email accounts to my MyMail account?

You can forward your other email account to your MyMail account. To set this up:

  • Sign in to MyMail
  • Click on the Gear icon in the upper-right corner of the MyMail page
  • Click on Settings
  • Click on Accounts
  • In the Check mail from other accounts (using POP3) section, click Add a POP3 email account you own
  • Enter the full email address of the account you would like to see email for, then click Next Step
  • Enter your password
  • Decide whether to:
    • leave a copy of retrieved messages on the server
    • always use a secure connection when retrieving mail
    • label incoming messages
    • archive incoming messages
  • Click Add Account
  • Once your account has been added successfully, you will have the option of setting it as a custom From address. This allows you to compose messages in Gmail, but have them appear to be sent from your other email account. Click Yes to set up a custom From address

Can I forward MyMail email to another email account?

Your new MyMail account lets you automatically forward incoming mail to another address. Here is how to forward messages automatically:

  • Sign in to MyMail
  • Click on the Gear button in the upper, right corner of the MyMail page
  • Click on Settings
  • Click on Forwarding and POP/IMAP from the top menu
  • Click on the Add a forwarding address button
  • Enter the email address to which you would like your messages forwarded and click the Next button
  • Click the Proceed button
  • A confirmation email will be send to the forwarding email address, to activate you will need to open the confirmation email and click on the link in the email

Login to MyMail


If you're having difficulties with MyMail, access the following resources for help:

If you are still having issues after reading these guides and resources, contact Computer Commons for assistance:

Location:
Room 2-111, Singhmar Centre for Learning
10215 108 Street NW
Edmonton, AB T5J 1L6

Phone:
780.644.6085

Email:
computercommons@norquest.ca

Hours:

Monday - Friday
7:30 am - 7:00 pm

Saturday
8:00 am - 4:00 pm

Closed:
Sunday & statutory holidays


Note: Have your student ID number, home address, and phone number available before contacting the Computer Commons. Email requests must include this information.